The IRCTC’s Internet Ticketing System was inaugurated on August 3, 2002 as a subsidiary of the Indian Railway and manages online ticketing operations in India. Railway E-ticketing constitutes 55% of total reserved tickets on Indian Railways. The mission of IRCTC is to enhance services of customers in railway hospitality, catering, travel and tourism with best practices of the industry. There has also been a latest demand in the country for ticket availability at the doorsteps. Seeing the response, IRCTC has already launched this facility in major metropolitan cities like Delhi, Mumbai, Chennai, Bangalore and Kolkata and has plans to expand to Hyderabad, Pune and Ahmedabad. After consolidation at these centers, further development in the major towns will take place.
IRCTC has come a long way. Currently IRCTC system is capable of booking 18000 tickets a minute and can handle 3 lakh concurrent users. The Indian Railway Catering & Tourism Corp (IRCTC) sold tickets worth Rs. 28,475 crores in the year ended March 2018, witnessing a yearly growth of 14% in the overall ticket sales. These figures make it very clear that IRCTC ticket booking agency comes with a great earning potential. Today, more than 1.3 million online tickets are booked through IRCTC. It is undoubtedly one of the largest e-commerce companies, in terms of online booking, leaving behind several high-profile e-commerce sites worldwide such as Amazon, Flipkart etc. IRCTC is clearly a leader of online train ticket booking through its all-inclusive website.